Job Opening For Quality Analyst - Account Receivable Calling
Designation: Quality Analyst
Qualification: Diploma (or) PUC II
Experience: 2+ Yrs
Good domain knowledge
Good oral & written communication skills
Proficient in MS Word/Excel
Excellent analytical skills with understanding of health care claims processing.
Ability to multi-task
Willingness to be a team player and show initiative where needed.
Willingness to work in Flexible Shifts
Primary Roles Responsibilities
Ensuring all quality parameters are met by removing errors.
Working towards service levels and meet the productivity and quality requirements.
Counseling the team members on quality issues.
Documenting all errors and giving feedback to each team member in the prescribed format.
Ensuring all client updates are recorded and shared across the team.
Executing quality check as per the latest updates.
Ensuring timely communication with the clients.
Identifying and updating your supervisor on the training requirements of your team.
Secondary Roles Responsibilities
Maintaining professional decorum and punctuality
Planning leaves well in advance
Ensuring good interpersonal relations are maintained while coordinating
Ensuring privacy and security in the operation and in the operation area that includes work from office and home.
Ensuring you have acknowledged all the Organizational policies as per HR Procedure
Ensuring you are attending the compliance awareness and refresher sessions & other security training programs as per L&D Procedure
Ensuring you are aware of agreed SLA of the projects you are working on.
Following all the information security guidelines
Reporting all security & privacy incidents to your reporting manager/ HR/Compliance Team/CISO
Ensuring confidentiality, integrity & availability of data/information you handle
Adhering to the NDA & confidentiality agreement
Adhering to the Micro Company's CISO's roles & responsibilities if you are a Micro Company Compliance SPOC
Vee Technologies’ Assessment Partner
Vee Technologies Pvt. Ltd. is an equal opportunity employer and will not discriminate based on race, color, religion (creed), gender identity, gender expression, age, disability, marital status, sexual orientation; in any of its activities or operations. Selection is purely based on merit and the candidate's ability to perform the expected duties.