Job Opening For Incident Management - Incident Management

Education: Any Degree (Any Specialization)

Experience Level: 2 - 4 Years

Job Location: Bangalore

Primary Skill

  • Analytical Skills
  • Business Intelligence
  • Time management
  • Interpersonal Skills
  • Decision-making skills
  • Relationship building
  • Eye for innovation
  • Computer Literacy

Secondary Skill:

  • Decision making Adaptability skills
  • Organizational skills
  • Positive attitude
  • Team player

Primary Roles Responsibilities:

  • Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
  • Act as point of contact for all Major Incidents
  • Obtains authorization for submitted change requests from the Incident & Change Authority
  • Ensure post review of exception changes to evaluate if the change addressed a real or a perceived exception condition
  • Utilize the Incident and change in process management reporting system to monitor and track changes
  • Drive considerable initiative and discernment relative to problem determination / resolution and telephone etiquette
  • Work with the ITSM Service Manager to develop and document IT Incident Management policies, processes, and procedures based on ---ITIL standard methodologies
  • Own ITIL Incident management - analyses and design service management processes, research and present standard methodologies, and drive for continuous improvements
  • Manage weekly and monthly Incident review meetings and provide data metrics to Leadership

Secondary Roles Responsibilities:

  • Ability to gather and maintain a wide array of data, analyze data, prepare reports, and introduce process
  • improvements throughout the reporting process along with excellent and technical skills
  • Experience in exercising judgment while analyzing and interpreting data to ensure a high level of accuracy, timeliness, and usefulness for an account
  • Demonstrated expertise to prepare required documents and presentations as required
  • Proven expertise to ensure high-level security, accuracy, and efficiency, demonstrate attention to details.

Contact Information

Aarthi - 95664 97666

Disha - 93804 72775
Disclaimer - Vee Technologies Pvt. Ltd. is an equal opportunity employer and will not discriminate based on race, color, religion (creed), gender identity, gender expression, age, disability, marital status, sexual orientation; in any of its activities or operations. Selection is purely based on merit and the candidate's ability to perform the expected duties.