Job Opening For Technical Support Analyst - Service Desk

Education: Any Degree (Any Specialization), Diploma (Any Specialization)

Experience Level: 1+ Years of Experience

Job Location: Bangalore

Primary Skill

  • Preferred IT Service Desk / Help Desk Experience ITIL V3 foundation certified good Verbal & Written English communication

Primary Roles Responsibilities:

  • Follow the incident management process for all high severity incidents.
  • Analyze, categorize, and prioritize incidents.
  • Coordinate with available technical resources to manage IT incidents and escalate to higher management as required.
  • Update clients & management on incident updates.
  • Track incidents until closure.
  • Prepare customized reports on incidents and provide ad-hoc reports as required.
  • Network Monitoring
  • IT Service Desk functionalities

Secondary Roles Responsibilities:

  • Hands-on experience in IT issue troubleshooting, basic knowledge of server & network.

Contact Information

Selvendran - 87544 61591

Prabhakaran KS - 95664 37666

Vardhini S - 93840 92997

Vee Technologies’ Assessment Partner

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Disclaimer - Vee Technologies Pvt. Ltd. is an equal opportunity employer and will not discriminate based on race, color, religion (creed), gender identity, gender expression, age, disability, marital status, sexual orientation; in any of its activities or operations. Selection is purely based on merit and the candidate's ability to perform the expected duties.