Job Opening For Team Lead - E-Governance

Designation: Team Lead
Process: E-Governance
Experience: 3 to 5 Years
Work Location: Salem / Chennai
Languages Known: English, Hindi, Kannada, or Telugu
Candidates ready to travel/relocate PAN India preferred.

Roles & Responsibilities:

Mapping business requirements, and coordinating, developing, and implementing the process in line with the preset guidelines.
Monitoring the overall functioning, identifying improvement areas, and implementing measures to maximize productivity.
Preparing and presenting various weekly and monthly reports about process/ productivity.
Monitoring activities like client follow-ups, service reminders, and handling customer grievances
Ensuring and implementing measures to maximize customer satisfaction.
Leading, mentoring, and monitoring the performance of team members.
Conceptualizing and developing need-based training for developing a multi-skilled workforce within sub-processes for optimum efficiency.
Ensuring all data packets are collected from vendors promptly.
Verification of all vendor bills.
Auditing vendor sites and ensuring all requirements are adhered to.
Inspiring continuous improvement in support Management.